Issue Details

Issues ›› Understanding Issue ››
Parent Previous Next

Issue Details

Issues are entered into the system via the Issue Details screen. It is the most important screen in the application. It contains most of the issue properties for viewing as well as editing. At the top of this panel the issue's serial number is displayed. This number can be used in the search field to search for this specific issue. A new issue is added to a project which cannot be changed after issue creation. The project name of the issue is displayed at the top.

Title: The unique identification or the title of the issue is entered here.

Description: Description of the issue is entered in this field.

Issue Type: One of the central properties of an issue is Issue Type. This property classifies the nature of the issue. When a new project is created, it is, by default, set to use standard issue types defined in the system. The Administrator can customize the standard issue types as required. In Reports, one can group and filter by project's issue types.

Issue Status: The status of an issue is an important indicator of the stage of the issue is in its life cycle. It can be used to filter the issue list and issue reports.

Issue Priority: Priority dictates the importance or urgency of the issue. The available choices are: Low, Normal and High.

Severity: The available choices for the severity of the issue are: Low, Medium or High.

Assigned To: This field is for selecting the person/department to whom the issue is to be assigned. If the assigned user has set the Notifications, an alert is sent upon saving the issue.

Due Date: This field holds the date when the issue is expected to be resolved and closed.

User Tags: User Tags are a means of marking issues with keywords or tags. Multiple tags can be created and assigned to an issue. Issues can be searched or filtered by tags. This is a private field.

Customer: The hyperlink provided here allows selecting the customer for whom the issue is being maintained.

History Button: History of changes can be viewed by clicking on the History button.

Notes Button: To add a note for an issue, click on the Notes button at the top.