Understanding Issue

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Understanding Issues


The major purpose of this application is to manage issues. Issue definitions vary with different industries. Among the issues are customer complaints, bugs, service requests or tasks. Issue Tracker by eWorkplace Apps supports the complete life cycle of an issue.

Issue Life Cycle:

An issue in Issue Tracker has a life cycle which is indicated by its Status. An issue starts in Open status and ends in Closed status. Before an issue is closed, it may go through a verification stage. Note that the application does not impose any defined workflow on the process of issue life cycle. The issue's workflow is open to all users with adequate permissions who can change issue properties, including to whom the issue is assigned. However, it is a good practice to use an agreed-upon workflow that all team members follow to manage issues better.

Issue Assignment:

An issue is generally assigned to a team member who is currently working on the issue. The assignment may be changed at any time during the issue's life cycle. It is also possible to unassign an issue when no team member is assigned to the issue.

Custom Fields:

Issue Tracker has implemented a standard set of common properties needed to specify and manage issues. However, many projects need additional data to be associated with their issues. This is accomplished by defining custom fields to be used with issues belonging to the project.