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Issue Management

As companies manage their business processes and projects, they also deal with issues that arise out of these processes and projects. Unresolved issues can be a source of conflict that delays or prevents the project team from attaining project goals, milestones and deliverables.

Issue management is the process of identifying, analyzing, responding to, and tracking issues originating from projects. The purpose of issue management is to provide a set of processes and associated guidelines to facilitate the management of all issues affecting the project. The approach consists of an issue control mechanism and a well-defined process that enables the project team to document, assign and prioritize issues so that the resolution will result in a successful project.

Issue management is a strategic management discipline. An efficient issue management system should:

  • Be an easy and reliable method for the team to raise and record issues
  • Assign issues to specific people and track the status
  • Be easy to prioritize, analyze and escalate
  • Have the ability to record issue resolution for future reference
  • Have the ability to view full history of the issues and progression of the resolution process

Without a defined Issue-management framework in place, you risk the possibility of ignoring or missing issues until it’s too late to deal with them successfully.

Why Traditional Methods Fail?

Email and spreadsheets are two commonly used tools to manage issues. While email is probably the most used means of communication in today's corporations, a spreadsheet is the favorite tool of managers. However, these tools were not designed for issue management but rather for communication and data storage.

Both tools work great when a couple of issues need to be tracked, but as the number of issues increases and multiple project members need to collaborate on a single issue or multiple issues, they clearly lose their effectiveness. Further, a spreadsheet cannot maintain versions or support simultaneous edits. The situation becomes worse when the users are geographically dispersed or collaborate with external partners. Exchanging emails with spreadsheets has traditionally been the only solution, but that method typically requires a lot of meetings just to understand, coordinate and synchronize data.

Historically, people and processes have been blamed for failure to track issues when, in fact, failures most often are the result of not having the right tool for the job.

Why Issue Tracker by eWorkplace Apps?

Issue Tracker by eWorkplace Apps is a perfect tool for managing issues, tasks, incidences and customer or service requests originating from your organizational projects. SaaS based application delivery and support for iOS devices makes collaboration easy and brings down the total cost of ownership.

It is a comprehensive issue-management system that offers convenient, collaborative and constant access to organizational issue-management activities and manages the lifecycle of your organizational issues.

Features like prioritization, team communication, powerful notifications and accountability allows the team to focus on more critical tasks and issues and provides managers with a real-time view of work in progress. The application provides better decision making as it incorporates a wide variety of powerful reports and dashboards.

It offers greater visibility and better control of project activities with visual indicators and time stamps. And, keeps the entire team informed and focused on their immediate tasks at hand and well aware of critical deadlines. It provides the ability to track and report “issue status” from the point at which issues are first raised and assigned to resolution. It increases the efficiency of your team in delivering organizational projects on time and within budget.

Issue Tracker by eWorkplace Apps is the right tool to manage the lifecycle of your organization’s issues.

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